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ITIL V2 Service Manager

CANDIDATE NOTICE

The withdrawal dates for the removal of Version 2 publications and qualifications from the market have been announced and begin on 30 June 2010.
          
Service Manager - now only available for resit candidates

This certificate, primarily aimed at managers and consultants, generally follows attendance on a 10-day training event, followed by 2 x 3 hour essay based examination papers that are designed to test the practical application of the theory of ITIL. The Manager's Certificate is aimed at those who need to demonstrate a capability for managing ITIL-based solutions across the breadth of the Service Management subjects.

The ITIL Managers certificate is made up of two papers:

  •     Service Support
  •     Service Delivery

Both papers must be completed and passed before the ITIL Service Manager Certificate can be awarded.

The format for both Managers examination papers is:

  • Scenario based essay style
  • Three hour duration, plus 15 minutes reading time
  • 5 questions, all equally weighted (all questions must be attempted)
  • Pass mark is 50% in both papers (no in-course assessment contribution to mark)
  • Distinction is awarded if 65% or above is achieved in both papers, in the same sitting*
  • Closed book

"In the same sitting" = the same attempt  i.e. A candidate cannot achieve a distinction if they achieve 65% in Paper 1 on their first attempt and 65% on Paper 2 in a re-sit/second attempt.
           
For information on upgrading to Service Manager V3 Certification please see our ITILSMB - ITIL Service Manager Bridge course information.