ITIL V3 Intermediate

NOTE: It is mandatory to have ITIL V3 Foundation Certification before taking an ITIL Intermediate Certification.

                                      
ITIL Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognised qualification.

                            
Is it right for me?

                 
If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of interest to you:

                       
       • Service Strategy Qualification 
       • Service Design Qualification
       • Service Transition
       • Service Operation Qualification
       • Continual Service Improvement

                             
If you are looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you:

                       
       • Service Offerings and Agreements 
       • Release, Control and Validation
       • Operational Support and Analysis
       • Planning, Protection and Optimization

                                      
Some individuals may wish to concentrate on one stream of modules, however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed, technical perspective.

                                       
The ITIL Managing Across the Lifecycle Qualification completes the Intermediate stream. This particular module is aimed at those candidates interested in achieving ITIL Expert Level, for which this module is a key requirement.