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ITIL V2 Practitioner

CANDIDATE NOTICE

The withdrawal dates for the removal of Version 2 publications and qualifications from the market have been announced and begin on June 30, 2010.

Practitioner - now only available for resit candidates
       
Each discipline within the Support and Delivery sets may be studied and practiced in detail. There is a certificate for each separate discipline, attainment of which is achieved by a either a combination of assignments set during a training event and an examination, or through successful completion of an examination only. This qualification is aimed at those who are responsible within their organisation for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. The Practitioner Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialism.

The ITIL Practitioner certificate can be attained in each of the following subject areas:

Service Support Disciplines:

  • Change Management
  • Configuration Management
  • Problem Management
  • Release Management
  • Service Desk and Incident Management

Service Delivery Disciplines:

  • Availability Management
  • Capacity Management
  • Financial Management for IT Services
  • IT Service Continuity Management
  • Service Level Management.

Combined / Clustered Discipline examinations:

  • Combined/Clustered Service Desk, Incident and Problem Management (IPSR)
  • Combined/Clustered Change, Configuration and Release Management (IPRC)
  • Combined/Clustered Finance and Service Level Management (IPAD)
  • Combined/Clustered Availability, Capacity and IT Service Continuity Management (IPPI).

The Practitioner examination format is typically either:

  • In-course written assignment; 1 question (worth 50% of overall score)
  • Examination: 25 questions, multiple choice, closed book, scenario based (worth 50% of overall score)
  • Pass mark is 65%.

OR:

  • Multiple choice
  • Two hour duration with 15 minutes reading time
  • 40 questions
  • Pass mark is 65% (26/40)
  • Closed book.
          
For more information on Practitioner training, see our ITIL® - Practitioner (V2) courses.