Course Offerings

  Registration

  Certifications

  Savings

 

"Their trainers and facilities are top-notch, making the entire training experience better than any other I've attended. At CTE Solutions, customer care comes first. They are the ideal partner for all  IT training and development."

Bob Legendre

Consultant

 

 

> ITIL CERTIFICATION

The IT Infrastructure Library (ITIL) is an industry best practice framework for IT Service Management (ITSM).  It was developed in 1989 by the UK government, and is rapidly being adopted across the world as the standard for best practice in IT Service Management.

 

EXIN, the global IT examination provider is an independent organization establishing educational requirements, and developing and organizing examinations in the field of Information Technology. EXIN is well known worldwide for its ITIL certificates in IT Service Management.

 

Loyalist College of Applied Arts & Technology , in partnership with the European Examination Institute for Information Science (Exin) have undertaken to provide examinations and certifications across Canada and the United States in IT Service Management as defined by ITIL. There are three levels of IT Service Management qualifications that you can pursue:  Foundation, Practitioner and Service Manager. 

 

See the table below for exam details:

 

 


Foundation Exam
 
Prerequisites: None
Type: Multiple Choice
Time Allowed: 60 minutes

 

 

 

 

 

 

 

 

 

 


Practitioner

- Incident Management/Service   Desk
- Problem Management
- Configuration Management
- Change Management
- Service Level Management
- Availability Management
- Capacity Management
- Financial Management
- Security Management
 
Prerequisites: - Foundation Certificate
- Practical experience in the field.
Type: Case study based - multiple choice
Time Allowed: 120 minutes

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Service Manager Exam

- Service Support
- Service Delivery
 
Prerequisites: - Foundation Certificate
- Pass in course assignments with Accredited Training Organization.
- Candidates should have 3 or more years of relevant experience.
Type: Case study based - essay style
Time Allowed: 3 hours

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Useful links:  Loyalist College             ITIL Exams        http://www.itsmf.ca

 

Call one of our Educations Specialists for more information at 613-798-5353

 


  v22

 About CTE | Services | Contact Us | Careers | Privacy Statement | Site Map
Course Finder | Schedule | Online Registration | Certification Tracks | Promos | Volume Pricing