ACUCMU - Administering Cisco Communications Manager and Unity

Summary

In this course, students learn to add, move, change, and troubleshoot IP telephony devices. Students will learn to support IP phone users and identify network and server impact when administering changes. Students will also configure the latest version of Cisco  Communications Manager with Cisco 7960 and 7961 IP Phones, IP SoftPhones, and Catalyst switches with in-line power. Everything in Cisco’s ACCM course will be covered. Students will learn to configure and use Cisco’s Unity application - a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store. In this course, students will integrate a Unity server with a Communications Manager deployment, learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification. Students will build and test a sophisticated IP telephony network that can be used as a template for a real deployment. The Unity component allows seamless integration of the Unity server into the CallManager cluster deployed in the first part of the course. CCNA or CCNA Voice Certification is a mandatory prequisite. Basic knowledge of TCP/IP and IP Telephony concepts is also imperative. This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are managine and maintaining installed Cisco IP Telephony products.
 
  
Prerequisites
 
CCNA Boot Camp Version 2.0 strongly suggested.
Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is recommended.  Some knowledge of IP is helpful, but not imperative.
  
Audience
 
This course is for PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting day to day operations of Cisco IP telephony products.
 
Skills taught
 
In this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest version of the Communications Manager appliance with Cisco IP Phones.  Students will cover everything in Cisco's ACUCM course to learn to administer Cisco Unified Communications Manager as well as Cisco's AUM course to administer Unified Message..  In this course, integrate a Unity server with a CallManager deployment, and learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification.

Course outline
 
• Understanding Cisco Unified Communications Manager Architecture
• Understanding Cisco Unified Communications Manager Administration Options
• Managing User Accounts in Cisco Unified Communications Manager
• Understanding Endpoints in Cisco Unified Communications Manager
• Implementing and Hardening IP Phones
• Implementing Call Coverage in Cisco Unified Communications Manager
• Implementing Media Resources
• Configuring Cisco Unified Communications Manager User Features
• Configuring Presence-Enabled Speed Dials and LIsts
• Implementing Cisco Unified Video Advantage
• Cisco Unified Messaging Overview
• Cisco Unity Connection Overview
• Cisco Unified Messaging General Setup
• Cisco Unified Messaging
• Subscriber Configuration
• Cisco Unified Messaging System Monitoring and Maintenance