CVPI - Cisco Voice Portal Implementation

Summary

This course defines the tasks necessary for the Operation, Administration, Management, and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment. The following are suggested as prerequisites: CCNA, CCNA Voice, CVOICE, CIPT1, ICMPT1, ICMPT2, and IPCC Enterprise.

Prerequisites

Suggested:

• CCNA
• CVOICE
• CIPT1
• ICMPT1
• ICMPT2
• IPCC Enterprise

Audience

This intermediate course is for Customers, Channel Partners / Resellers, and Employees.

Skills Taught

Upon completing this course, you will be able to meet these overall objectives:

• Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model.
• Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME.
• Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP.
• Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS).
• Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing.
• Associate VoiceXML as a technology and the benefits it provides to Unified CVP.
• Install and configure the CVP VoiceXML Solution for Unified CVP.
• Define and discuss reporting as it relates to a Unified CVP Solution.
• Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME.

Course Outline

• Unified CVP Technical Overview
• Unified CVP Comprehensive
• Unified ICME Scripting to Support Unified CVP
• Unified BCP VoiceXML Solution
• Security and Reporting
• Failover, Diagnostics, and Troubleshooting