UEIME - Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

Summary

A complete technical installation, configuration, and integration course for Cisco Unified EIM and WIM and Unified CCE.  The course is for sales engineers, installers, consultants, application support staff, and IT personnel who will be able to perform all aspects of the installation and maintenace of the Cisco Unified EIM and WIM applications.

Prerequisites

Students should have the following:

* experience with Windows 2003 OS and IIS
* databases - SQL Server 2000 / 2005
* web site / application development - HTML, Java Script
* abililty to deploy and configure Cisco Unified CCE

Audience

* sales engineers
* installers
* consultants
* application support staff
* channel partners / resellers
* customers
* employees

Skills Taught

Upon successful completion, students will be able to:

* explain architectural components of the integrated system
* configure Unified CCE to work with Unified EIM / Unified WIM
* install WebLogic and create a WebLogic domain
* install and configure a complete Unified EIM / Unified WIM system
* troubleshoot installation and maintenance issues

Course Outline

Course Introduction

Module 1:  Features of Cisco Unified EIM and Cisco Unified WIM
Module 2:  Architecture Installation Planning and Environment Installation
Module 3:  User Management
Module 4:  The Knowledge Base
Module 5:  Administration
Module 6:  Agent Console
Module 7:  Cisco Unified CCE Integration and Configuration
Module 8:  Cisco Unified Web Interaction Manager
Module 9:  Management Toods:  Monitors and Reporting