TUC - Troubleshooting Cisco Unified Communications Systems

Summary

This course equips the student with the knowledge and skills required to troubleshoot Unified Communications Systems/Solutions in Enterprise, Mid-Market, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated System/Solution level and its components. Students will identify and isolate problems, recommend solutions, and implement fixes. Prequisites are CCNA Voice, CCNA, CIPT1, CIPT2, and QoS.  This is a challenging lab intensive course.
 
Prerequisites
 
Suggested:

•  Cisco Course CCNA CCNA Boot Camp Version 2.0
•  Course CIPT1 ((CIPT1))
•  Course CIPT2 ((CIPT2)) 
•  Course QoS Implementing Cisco Quality of Service 

 
Audience
 
This is an intermediate course for:
Network professionals who install, configure, manage Cisco IP Telephony solutions.
Those pursuing CCVP Certification.
 
Skills taught
 
The professional will troubleshoot Unified Communications Systems / Solutions and components / products by:
• identifying and isolating problems
• recommending solutions
• implementing fixes
 
Course outline
 
•  Troubleshooting Methodology
•  Analyzing and Isolating Problems
•  Common Unified Communications Problems Symptoms
•  Fixing Problems
•  Services, Resources and Tools for Troubleshooting