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ITILŪWhat exactly is ITIL®?
There are three levels of IT Service Management qualifications that you can pursue. The syllabus of these certifications is taken from the Service Delivery and Service Support elements of ITIL® and complies with ISO 9001 Quality Standards. Choose from ITIL® Foundation, Implementation level - Practitioner (v2) or Intermediate (v3), and Manager level courses.
Foundation
The Foundation level courses introduce the framework and principles of ITIL® and the importance of a systematic approach to management. This means that a process-like approach to the business... Intermediate (V3) Our Accredited Intermediate level ITIL® training teaches the implementation of the various processes and is based on Version 3 as opposed to Practitioner level, which is based ... Practitioner (V2) Our Accredited Practitioner level ITIL® training teaches the implementation of the various processes and is based on Version 2 as opposed to Intermediate level, ... Service Manager Our Accredited Manager's Certificate in IT Service Management is aimed at managers and consultants in IT Service Management, especially those who are involved in implementing ITIL® or advis... |
ITIL® was created in response to the growing dependence on Information Technology to meet business needs. It provides organizations with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. ITIL® is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practices, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
