BS06 - Internal Consulting Skills for IT Professionals

Summary

The role of the Information Technology organization is undergoing a revolutionary change. The need to develop or deliver comprehensive business solutions combined with emerging technologies has resulted in a fundamental shift in the roles and responsibilities of the I.T. staff. Information Technology professionals are now required to perform as internal consultants within their organization in addition to their traditional roles.

This seminar teaches the essential skills and techniques needed to transform traditional systems developers and service providers into effective internal I.T. consultants. Internal consulting requires that the I.T. organization view itself in a new light. This seminar begins by exploring and outlining the importance of consulting concepts and how each I.T. organization can develop a unique strategy for offering and delivering consulting services to their clients.

Objectives

Through lecture, exercises and hands-on experience the attendees will learn:

• The Role of Consulting in Information Services
• How to Develop Internal Information Services Consulting PlansMethods and Practices used by Successful Consultants
• How to Plan an Internal Consulting EngagementEffective Listening and Feedback Skills
• How to Plan and Conduct Effective Meetings
• Documenting Client Needs
• How to Prepare a Written Proposal
• Delivering Formal Presentations
• How to Obtain Client Feedback and Manage Issues
• Arriving at a Win-Win Consulting Agreement
• Establishing and Maintaining a Professional Consulting Image
• Common Consulting Pitfalls and How to Avoid Them
• Gaining and Maintaining Client Acceptance and Trust
• Ensuring Project Success through Continued Consulting Support
• Developing a Consulting Transition Strategy and Plan

Audience

Any professional requiring a sound knowledge of internal consulting techniques.

Prerequisites

None