BS04 - Problem Solving and Decision Making Techniques in IT

Summary

This two-day course will help students to learn a rational process for problem solving, learn, and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.

Topics

• Solving Problems
• Brainstorming
• Metaplan
• The Power of Emotions
• The 'Fishbone Diagram’
• Force-Field Analysis
• The Six Thinking Hats
• Decision Making
• Tools of the Trade
• Group Decision-Making
• Decision Making Models

Audience

Anyone whose work involves solving problems and making decisions.

Prerequisites

No previous formal knowledge or experience of Decision Making is required.