> ITIL -INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY

What exactly is ITIL?

ITIL was created in response to the growing dependence on Information Technology to meet business needs. It provides organizations with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practices, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.

CTE Solutions has delivered ITIL Training in Ottawa, Toronto and across Canada to over 1000 professionals.

There are three levels of IT Service Management qualifications that you can pursue. The syllabus of these certifications is taken from the Service Delivery and Service Support elements of ITIL and complies with ISO 9001 Quality Standards.