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Foundations | Practitioner | Manager

ITIL Foundation

ITIL Version 3 has arrived! The best practices for IT Service providers defined by ITIL have been adopted around the world.  Version 3 continues in the tradition of ITIL, using best practices to define processes and functions to help service providers, but instead of simply aligning our services with the business, version 3 focuses on integrating our services with the business. ITIL version 3 is all about Service Management and ensuring the services we provide add value to the business. All your favourite ITIL processes are still here: Service Desk, Incident Management, etc... but ITIL has expanded to include new processes and best practices such as supplier management, access management, service catalogue management, service validation and testing. Whether you are already implementing Version 2, or just getting started with ITIL, ITIL Version 3 has some great ideas for you.  View our latest ITIL Version 3 Foundation Certification Training and Certification course - ITIL Version 3 Foundation Certification.  Look for the new releases of ITIL Practitioner and Managers Certificate coming this fall and early 2008.

The Foundation level courses introduce the framework and principles of ITIL.  You have a choice between our ITIL Executive Overview, ITIL Foundation Certification, NEW - ITIL Foundation Certification - Weekend Edition or ITIL Plus which combines the ITIL Foundation Certification and key Project Management skills.  The ITIL Foundation course also provides 15 Personal Development Units (PDUs) and the ITIL Plus course provides 21 PDUs that can be applied towards PMI Certification.  

Exams are taken on the morning after the final day of the Foundation Certification courses.  Exams consist of 40 multiple choice questions and require a 65% pass mark.  Results are provided to each candidate 1-2 weeks after the exam.  

The ITIL Foundation exam tests for an understanding of the underlying ITIL principles and the terms and concepts embodied in ITIL. Foundation courses teach the importance of a systematic approach to management. This means that a process-like approach to the business organization is used to convey the material. The ITIL management model provides insight into the coherence of identified processes. In addition, you are introduced to a series of basic terms and concepts used to provide substance to these processes.

The Foundation Certificate in IT Service Management is intended for people working in the field of IT Service Management and is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.

Available Discounts:

Register online to save 15% with Visa, Mastercard, or American Express.  Contact us directly for Federal, Provincial, Municipal, and Not-for-Profit discounts. For Volume pricing please refer to Individual and Corporate ATM training packages. Contact an Educational Consultant for customized training, and pricing for group and onsite courses. ** Some exceptions apply**
 

ITIL Practitioner

The Practitioner's Certificate in IT Service Management is intended for people who have the responsibility in one or more of the processes in IT Service Management. 

The ITIL Practitioner's Examinations test for your ability to design an ITIL process and to carry out the activities that belong to it. Courses at the Practitioner level go further than theory alone, are practical in nature and provide both assignments and exams that are based on the actual performance of tasks. In order to qualify for a Practitioner's Certificate you must have successfully completed the Foundation Certificate, passed the in-course assignments and receive a passing grade on the final certification exam.